Company Policies
Guarantee of Authenticity
We unconditionally guarantee the authenticity of all of our natural and CVD diamonds. With over 35 years of experience collecting and selling natural and CVD diamonds, we have the expertise to assess whether or not, a gem is real or CVD. We also work exclusively with trusted suppliers and partners all over the world. If you have questions or concerns about any item, or, any other aspect of an item’s condition, we suggest requesting a condition report. Due to their nature, most gems have imperfections. We are also happy to provide a signed Certificate of Authenticity upon request.

Return Policy
On all items under the equivalent of $7500 USD, we accept returns within 10 days of delivery for a full refund. The return shipping costs are the buyer’s responsibility. As well, all items must be returned in their original condition. The refund will be issued once the item is received and inspected at point of sale. Please, contact us by email, prior to returning any item. Items equivalent to $7500 USD, and, over, are Final Sale, and, returns are not accepted.

Handling Time
Getting your order to you in a timely fashion is a priority for us and your items will be shipped as soon as possible. However, please allow us up to 1 week of handling time after your order placement. If any specialty packing is required, or if there are other shipments in queue, we will provide an estimate of the handling time.

Shipping Time
We are happy to offer you an estimated shipping time; however, we are not responsible for delays that occur after the item has been shipped, including customs delays, which are out of our control and cannot be accounted for in advance.

Damaged Shipments
We pack all of our specimens with great care and expertise, following industry best practices. Please, however, contact us to arrange insurance. In the unlikely event that an item was damaged during shipment, it is important to document the damage to both the specimen and shipping box with photographs. We must also be contacted immediately to file an insurance claim with the carrier (if any). The compensation will be determined by the insurance company.

Lost Shipments
We are not responsible for shipments lost in transit due to postal service or courier error. Please contact us to arrange insurance if you would like full value protection. However, if an item does not reach you we will conduct an investigation and do our best to track down the item – it is much better to chose a shipping method that includes a tracking number so that we can better track down the item. We can assist you in choosing the shipping method that is right for you.

Overseas Shipments
Please, understand that we, nor nay other of our suppliers, will not ship by Canada Post surface (which does not come with a tracking number), unless you agree to this method in advance. We recommend choosing air shipping, or, private courier, with a tracking number – we can assist you in this matter.

Customs Declarations
For international shipments, every item will be accurately described on all customs paperwork, classified with the correct tariff code. We will not, under any circumstance, falsify customs declarations. We are obliged to declare the value that you paid. For gifted items, we will state that, on Custom Declaration.

Payments
All prices are listed in Stablecoins (US Dollars equivalent), and, all payments will be processed in US Dollars. We only accept Stablecoins as a means of payment on purchases $7,500 USD, and, over. Items will be shipped after full payment is received.

Customs, Duties and Taxes
Any duties, taxes, brokerage or other fees relating to the import of an item are the responsibility of the buyer. In the unlikely event that a Customs issue arises, we will help to the best of our ability. However, we cannot be held responsible since the items that we ship are legal to trade and will be properly declared.

Reserve and Item
To reserve an item we require a 20% non-refundable deposit (It is refundable if, and, only if it cannot be shipped by us, due to loss or damage). We can hold an item up to 10 days with this deposit.

Privacy Policy
The company and its suppliers is committed to protecting your privacy.